How are internal customers defined within an organization?

Internal customers are defined as employees who consume services or resources from another department within the organization. This concept highlights the importance of inter-departmental relationships and acknowledges the need for employees in one part of the organization to effectively engage with services provided by other parts.

By viewing employees as internal customers, organizations can enhance collaboration, improve service delivery, and create a more cohesive workplace environment. This definition supports the idea that the quality of service within a company can directly impact overall performance, employee satisfaction, and ultimately, customer satisfaction.

In contrast, the other options do not accurately capture the essence of internal customers. Suppliers of external goods pertain to transactions outside the organization, while management's role often focuses on governance rather than service consumption. Lastly, customers purchasing products directly are external customers, distinct from the internal dynamics that govern employee interactions within the organization. This distinction is crucial for developing effective marketing strategies and improving overall service quality.